Archive by tag: retailReturn
Has Mall Become a Four-Letter Word?
“Who failed the customer? Was it the mall or the retailer?” said Lanne Bennett, Vice President of New Business Development with Samuels and Company, and who previously worked for Unibail-Rodamco-Westfield in Los Angeles. Many of the brands that are doing poorly have lackluster products, shoddy quality and have cut back on investing in maintaining their stores. So is it the mall or the brand that’s to blame for weak sales?
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Dressbarn Leaves Market Opportunities for Others
Ascena Group, Inc (USA), which includes Dressbarn amongst its brand portfolio, has announced it will close the entire 605-store chain.   Ascena has accumulated $1 billion in debt and to reduce that burden, it sold off Maurices.  Now it had hoped to sell Dressbarn.  No one showed up to buy it.Analysts agree that Dressbarn has been a victim of lackluster brand image, being part of a group that overall is struggling, and an overall weakness in the apparel sector.Parent company A...
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A Brand That's Built to Outlast Its Celebrity Status
Many brands are touted as the next big thing.   Canada Goose is one brand that’s literally built to outlast its current celebrity status. Brand PositionCreated its own niche between sport Patagonia and the luxury glam of Moncler. Not just a status brand - Canada Goose delivers on performance.  Started out as protective gear for extreme cold weather conditions (polar expeditions - can protect wearers in temperatures to -30 C (according to the company)  Financia...
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E-commerce: Brands' Biggest Challenges for 2019
The quest to make omni-channel work is a priority for most brand and retailers heading into 2019. One thing everyone agrees on:  establishing seamless integration between online and offline is essential.  Where opinions differ:  1) how to achieve this and 2) whether online or physical retail should be the priority. With a growing number of e-commerce service providers offering different options – and an increasingly complex market – just mapping out a st...
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Making Retail Magical Again
For years industry watchers have been talking about the demise of bricks n’ mortar retail as e-commerce sales soared.  With the coming of age of Millennials and the e-commerce domination of Amazon, the 'experts' predicted the soon-to-be end of physical retail. They were wrong.  Stores, its seems, are not going away.  In fact, many are doing record business.In recent months, many retailers (Walmart, Target, Macy's, and others) have been reporting better-than-...
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A New Model Is Putting Bricks n' Mortar Back on the Map
It turns out that physical retail isn’t dead, it’s just reinventing itself. Traditional retail space that was established on the basis of long-term leases is now going in the direction of some many other industries – shorter term commitments that offer tenants greater flexibility. Pop ups used to be the exception. Now they rule.  Few brands have the capital to test the waters with long term retail commitments.  Even those who are established are seeing that agili...
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A Fast Growing Market That's Being Seriously Overlooked
Nearly 1 billion consumers worldwide wear plus-sizes.  Why aren’t brands listening to their cry for better fashion options? The fashion industry is scrambling to meet sales targets and yet most brands and retailers willingly overlook what could be a huge market opportunity for them:  Plus Sizes. There is more than ample data to validate that people are getting larger, even in developing nations.  At the same time, larger consumers are more demanding and want clothi...
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5 Steps to Begin a Sucessful Customer Experience Program
Customer Experience or CX is a hot initiative at many companies and many more companies, from Fortune 500 to 5-10 person start-ups, are looking how to start and build their CX programs.  Customer Experience takes passion, perseverance, and a belief to build a great series of experiences for the customer across all customer interaction points in an organization.  A great product or service is the start point for great CX.  You also need a great billing process, great digital tools,...
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Liverpool Dept Store:  Leaner & Faster
How a new sourcing strategy helped Liverpool Department Stores outperform the market. “We met our retail targets for 2017, thanks to the very responsible handling of inventory,” said Stephen C. Patton, Liverpool Asian Sourcing CM. “The focus was on keeping inventories turning and having a leaner business with better end margins.  Our business is very price driven, and the consumer has become very dependent upon promotions, so we need to be sure that our initial p...
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Fast Retaling Sees Opportunities Where Others See Obstacles
Ambitious Uniqlo is looking to beat out rivals H&M and Inditex as the biggest fast fashion retailer.  It’s a tough challenge.  Both H&M and Inditex are at the top of their game, and look set to remain strong through savvy market moves that keep them two steps ahead of their competitors. However Fast Retaling Co. Ltd., Uniqlo’s parent company, has one ace in the hole: a dominant share of the Asian market.  Not surprisingly, H&M and Inditex draw their st...
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